The SkynectCRM Connector application supports seamless integration with Microsoft Dynamics CRM and Skype for Business, allowing you to route calls based on customer data, deliver customer details to agents, and push data into customer records.
Gain a lot more and insight by recognizing who you’re speaking to from the very first instance of the call. SkynectCRM offers easy quick functions to connect, hold, record or disconnect the call from Skype for Business. At the end of every call, just enter your notes and save the window. With this efficient and easily accessible tool, manage administrative tasks easily to get more done. With automatic recordings for each shift agent/user sharing a computer, it enables you to listen later for better understanding of customer needs and/or customer service quality control, as well as following-up on phone activities in CRM for every call.
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Make your leads work for you. Take a look at some of our frequently asked questions below.
No, the recordings are retained locally where SkynectCRM was installed. Keep in mind that multiple users can record files on the same machine when using SkynectCRM.
Technical requirements include .NET 4.5 or higher, as well as Widows Identity Foundation. Since this app is a plugin for Skype for Business, you must have SFB installed and running for SkynectCRM to function.
SkynectCRM logs audio recordings of incoming calls, duration of calls, and the identity of the person calling. This information is uploaded to CRM and can be accessed under the user’s phone call activity.